Frequently Asked Questions
THE COLLECTION is not your typical dealer, and we get some common questions about our unique features.
Does it cost more to lease or purchase a vehicle from THE COLLECTION because of our facility?
Actually, not at all. Because we represent seven world-class brands operational costs are split over all the makes we represent. Therefore, as a valued customer of THE COLLECTION, you will enjoy all the benefits of shopping and servicing your vehicle at our world class facility, for less!
Is getting to THE COLLECTION inconvenient?
Not at all! THE COLLECTION is conveniently located on the corner of Ponce de Leon Boulevard in Coral Gables. We are just minutes from Miami Beach, Pinecrest, South Miami and Coconut Grove. Our new car facility is just a few blocks off US1, so finding our dealership is quite easy. Plus, we boast complimentary valet, so parking is enjoyable and stress-free.
I feel intimidated by the other brands you sell and the size of your facility. Is your sales team friendly and approachable?
At THE COLLECTION, we believe our biggest asset is our team. Over our thirty year history, we have amassed a family of employees that is the best in the business. Couple that with rigorous factory-training and certifications, and it's no wonder that our customer base of more than thirty thousand continues to shop with us, generation after generation. We pride ourselves in relationship selling and treat each client like a member of our extended family.
What are the customer benefits?
All customers of THE COLLECTION are treated exactly the same, whether you own a $30,000 vehicle, or a $300,000 vehicle. This Championship Treatment as we call it, is one of our core philosophies and fundamental to the success of our dealership. From the moment you drive into our valet area, to our complimentary refreshment lounge and friendly concierge team, you'll feel THE COLLECTION difference. Please come experience it first-hand. We invite you to contact Paul Scott, Service Communication Manager, for a private tour and enjoy the Championship Treatment for yourself.
My time is so valuable, how will THE COLLECTION make the auto purchasing process simple and easy?
We realize that "time is money." That's why we've implemented some key time-saving tactics like digitized contracting. We also have two Finance Managers dedicated exclusively to Audi, so that your time with us can be spent enjoying your test drive and getting to know your new vehicle.
What's the benefit of bringing my car into service at THE COLLECTION once I have bought or leased it?
At THE COLLECTION, your car will only be handled by factory-trained and certified technicians. These technicians are experts in their field using only manufacturer-approved parts and techniques. They also work in a climate controlled environment which means our technicians are comfortable and at ease. Your vehicle is always kept indoors and is hand washed before delivery. Simply put, your car is in the best hands possible when at THE COLLECTION. Plus, we make it easy for you to schedule service appointments in one of three ways: call 305.444.1111, E-mail firstname.lastname@example.org, visit www.thecollection.com/appointments. Lastly, we offer complimentary VIP shuttle service and courtesy loaner cars.