Preguntas Frecuentes

THE COLLECTION is not your typical dealer, and we get some common questions about our unique features.

You will find our New Car Sales and Service and Parts Facilities on the corner of Bird Road and Ponce de Leon Blvd., while our Pre-Owned Sales location is on the corner of US-1 and Ponce de Leon Blvd. Both locations neighbor the Shops at Merrick Park. We are just minutes from Brickell, Miami Beach, Pinecrest, South Miami and Coconut Grove. Our new car facility is just a few blocks off US1, so finding our dealership is quite easy. Click below for directions from Google Maps:

NEW Car sales @ 200 Bird Road, Coral Gables, FL 33146
Pre-Owned Car Sales @ 155 S. Dixie Highway, Coral Gables, FL 33133

The Collection is an authorized dealer for eight of the world’s most renowned brands: Audi, Porsche, Ferrari, Maserati, McLaren, Aston Martin, Jaguar and Alfa Romeo.

Yes, please check our pre-owned inventory often here as we often have a selection of unique models available for purchase.

All customers of THE COLLECTION are treated exactly the same, whether you own a $30,000 vehicle, or a $300,000 vehicle. With complimentary valet parking, an espresso bar and free Wi-Fi access; you can sit back and relax while your vehicle is serviced. Or, do some retail therapy and walk away with the perfect gift or automotive accessory at The Ferrari Boutique located right in our facility and you’ll feel THE COLLECTION difference.

We know that your time is extremely valuable. Please contact Angelo Ricasa and he will facilitate having a sales representative bring the vehicle of your dreams to your home or office.

Please call a lease termination specialist for specific instructions as they vary by financial institution and brand:

Audi | 305.476.3029
Porsche | 305.476.4022
Jaguar | 305.476.2008
Ferrari, Maserati, Aston Martin, McLaren, Alfa Romeo | 305.476.2028

At that time, one of our specialists will schedule an appointment to inspect and return your vehicle. The visit should take approximately 30 minutes. The leasee will need to be present to complete the paperwork. Here’s what you will need to bring:

  • Both sets of keys
  • The original books that came in the glovebox of your vehicle
  • The paperwork you received when the vehicle was inspected

Yes! We take trade-ins every day.  Click here to get a Kelly Blue Book® estimate of what your trade-in is worth.  Keep in mind that you will have to bring the vehicle in to be inspected in person.

Yes! Please contact our Assistant Wholesale Manager Mackenzie George to coordinate an inspection.

We take stellar service very seriously. In fact, our Service team’s sole mission is to make every visit a smooth and seamless experience. From the moment a customer calls for an appointment or a vehicle enters our dealership to final pickup — our Service department works much like a well-oiled machine.

  • South Florida’s largest team of factory-trained technicians with the most extensive training and experience in the marketplace
  • State-of-the-art, air-conditioned repair facility with the factories’ latest technical support, special tools and proprietary diagnostic technology
  • We only use factory-authorized parts
  • We make sure to maintain your vehicle in accordance with each Manufacturer’s recommend service schedule throughout the life of your vehicle. We receive this information first-hand from each manufacturer, so often times we know that a service, recall or upgrade must be performed before you do.
  • We can arrange for pick up and drop off of your vehicle at your home or office
  • Complimentary car wash with every service
  • Express checkout service with the ability to pay for your service in advance via text or email
  • The convenience of service on Saturday from 8 a.m. to 4 p.m.
  • VIP shuttle service and an extensive fleet of brand new loaner vehicles
  • Easy appointment process via our app, by phone <305-444-1111) or online with next-day appointments available

Details such as comfortable customer lounge and ease of doing business further define THE COLLECTION’s exceptional commitment to all of our clients. If your automobile requires immediate attention please click here to setup an appointment or if you prefer to speak to a live Service representative, please call us directly at (305) 444-1111.

Below is a link to owner guides provided by each brand we retail. Please note that you will need your VIN number to access the online Owner’s Manuals:

Audi
Porsche
Jaguar
Maserati
Aston Martin
McLaren
Alfa Romeo

Below are the dedicated phone numbers for each manufacturer’s Roadside Assistance Hotline:

  • Audi   800-411-9988
  • Porsche   800-767-7243
  • Jaguar   800-452-4827
  • Maserati  888-371-1802
  • Ferrari  866-551-2828
  • Aston Martin  888-592-7866
  • McLaren  855-462-5273
  • Alfa Romeo  844-253-2872

Yes!  Your service advisor can send you a payment link via text or email in order to make for a more seamless experience.  We are partnered with CenPOS, a Payment Card Industry-certified provider powered by 3D-Secure, so your transaction is completely safe and secure.

Here’s what you will need to know:

  • Once you receive the payment link, please click on the the Pay Now button below to make a payment and expedite your pick-up
  • Please note that you will need:
           – The billing address/zip code on file with the issuing bank
           – The Security Code
           – The expiration Date
  • You will receive a receipt once payment is complete
  • For security purposes, this link expires in 24 hours

Yes!  We are happy to arrange for a flatbed to pick up your vehicle and bring it in for major services needed.

Yes!  We gladly provide complimentary shuttle service within a 10 mile radius.  This means we can give you a lift to work, or back home while your car is being serviced, and we can bring you back to THE COLLECTION as needed. Click this Google Maps link to see if you fall within the 10 mile radius.

It would be our pleasure to service your car while you travel and we will also provide you with transportation to and from THE COLLECTION to the Miami International Airport.

If you purchased your vehicle at THE COLLECTION and made an appointment for a service that takes more than two hours, you are eligible for a complimentary loaner.  Here are a few things to keep in mind:

  • Please be sure to see a representative when you return the loaner as that car will be checked-in and you will be given a receipt.
  • Your loaner vehicles must be returned within four hours of the completion of your service. Rentals charges in the amount of $99.99 per day thereafter will be charged to your account.
  • Please remember to return your loaner with the same amount of fuel as your received it. Otherwise, refueling charges of $8.00 per gallon will be charged to your account.
  • We ask that your courtesy loaner remain in the tri-county area. Please do not drive more than 75 miles per day. Extra mileage will be charged to your account at the rate of $.50 per mile.

The hold amounts are listed below by brand:

  • Audi $500.00
  • Porsche  $1000.00 
  • Jaguar $750.00
  • Maserati  $500.00
  • Ferrari $500.00  
  • Aston Martin $500.00
  • McLaren $500.00
  • Alfa Romeo $500.00  

Please check with your financial institution directly regarding the length of time the hold is in effect.  Typically, credit cards are released within 3-5 days, while debit cards holds are usually released within 2-3 weeks.

We relish the opportunity to host you in our lounge, where you can enjoy:

  • On-site concierge team with full menu of services at your disposal
  • Complimentary refreshments, snacks, fresh fruit and gourmet coffee
  • Children’s play room
  • On-site accessories Boutique
  • Complimentary valet parking
  • Complimentary Wi-Fi access
  • Complimentary iPads available in the lobby for your use while you wait
  • Complimentary chargers for your mobile devices and tablets

We respectably ask that you reunite with your vehicle one hour before closing.  Below is a list of pick up times…

  • Monday – Friday 7 p.m.
  • Saturday 3 p.m.
  • Sunday Closed

Yes!  We offer a complete detail for the price of $199.95.  Please schedule an appointment to have your vehicle detailed to perfection.

We do not perform body work at THE COLLECTION.  However, we are partnered with two factory-authorized body shops in the area and have been working in partnership with them for decades.  Please contact Andrew Anderson for details.

If you still haven’t found what you are looking for, please contact one of our ambassadors today at 305.444.5555 to get answers to any questions you may have.  Or, feel free to contact our Client Delight Manager Camille Daley to schedule a private tour and experience THE COLLECTION in person.