Concierge

Date posted: Thursday, November 16, 2017
Position start date: TBA
Department: Customer Experience
Location: Miami Dade - Location: Coral Gables, FL

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Description

CONCIERGE

 

THE COLLECTION is currently hiring experienced and professional Concierge for our client waiting lounge/lobby.  This individual must be warm and friendly, with an outgoing personality, and excellent oral communication skills as well as a forward-thinking attitude.

 

DESCRIPTION:

§  Dedicated customer advocate and brand ambassador, playing a crucial role in shaping the client experience at the dealership

§  Act as a liaison between the clients and the respective in-store departments including: Service, Sales, Parts and Loaner vehicles

§  Responsibilities will include providing care through active anticipation of customer needs and personalized customer interactions

§  You will meet, greet, acknowledge and interact with every client on a daily basis

§  Offer and serve refreshments to all guests

§  Ensure consistent appearance of the dealership lobby/customer lounge and coffee bar; including continual bussing and clean up

§  Continuously manage day-to-day customer needs and expectations as required

 

BENEFITS:

§  Free medical insurance, corporate 401K match, & competitive benefit options

§  Paid vacation and sick days

§  Closed for business on Sundays

§  Closed for business on 6 Federal holidays

§  Paid training

§  Opportunity for career advancement

Click Here to Apply

 

Requirements

§  Bachelors’ Degree in Hotel Management/Hospitality, and/or completed Commercial training with a focus on customer service

§  2 to 5 year’s experience in Customer Service-oriented industry

§  Automotive industry experience, preferred

§  Excellent language skills (English and Spanish)

§  Ability to deal with stressful situations

§  Conflict management skills, assertiveness and a very high degree of service awareness

§  Ability to take ownership of customers’ needs

 

Contact Information

Paola Hernandez

Human Resources Generalist

200 Bird Road

Coral Gables, FL 33146

(305)476-3017

(305)448-2770

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