Frequently Asked Questions

THE COLLECTION is not your typical dealer, and we get some common questions about our unique features and services.

You will find our New Car Sales and Service and Parts Facilities on the corner of Bird Road and Ponce de Leon Blvd., while our Pre-Owned Sales location is on the corner of US-1 and Ponce de Leon Blvd. Both locations neighbor the Shops at Merrick Park. We are just minutes from Brickell, Miami Beach, Pinecrest, South Miami and Coconut Grove. Our new car facility is just a few blocks off US1, so finding our dealership is quite easy.

You can also visit THE COLLECTION Pre-Owned Outlet located 2 miles south of the airport on Lejeune Road, where you can find pristine, off-lease, pre-owned vehicles at attainable pricing.

We invite you to visit our newest showroom – Ferrari of Miami at 1550 Biscayne Boulevard in Miami. Ferrari of Miami is a stand-alone Ferrari dealership.

Click below for directions to all four locations from Google Maps:

New Car Sales @ 200 Bird Road, Coral Gables, FL 33146

Pre-Owned Car Sales @ 155 S. Dixie Highway, Coral Gables, FL 33133

The Collection Pre-Owned Outlet @ 1001 NW Lejeune Road, Miami FL 33126

Ferrari of Miami @ 1550 Biscayne Boulevard, Miami FL 33132

The Collection is an official authorized dealer for eight of the world’s most renowned brands: Alfa Romeo, Aston Martin, Audi, Ferrari, Jaguar, Maserati, McLaren and Porsche.

Yes, THE COLLECTION Pre-Owned Outlet retails other pre-owned brands. Please check our pre-owned inventory here as we often have a selection of unique models available for purchase.

All customers of THE COLLECTION are treated exactly the same; whether you own a $30,000 vehicle, or a $300,000 vehicle. With complimentary valet parking, B Bistro + Bakery in our lobby, complimentary chargers for mobile devices and free Wi-Fi access; you can sit back and relax while your vehicle is serviced. Or, do some retail therapy and walk away with the perfect gift or automotive accessory at our on-site Boutique and you’ll feel THE COLLECTION difference.

We know that your time is extremely valuable. Please contact the respective Sales Manager below and he will facilitate having a sales representative bring the vehicle of your dreams to your home or office.

Audi: Alex Polo | 305.476.2051
Porsche: Jose Yunen | 305.476.2014
Jaguar: Nelson Velez | 305.476.4030
Ferrari: Alex Akbarin | 305.476.3049
Maserati/Alfa Romeo: Junior Ravelo | 305.476.7302
Aston Martin/McLaren: Eddie Gonzalez | 305.476.2032
Pre-Owned: William Peña | 305.476.3050

Please call a lease termination specialist for specific instructions as they vary by financial institution and brand:

 
When you call, one of our specialists will refer you to an outside agency which will set a date for you to inspect and return your vehicle. As a general rule, the inspection should take approximately 30 minutes. The leasee will need to be present to complete the paperwork. Here’s what you can expect to take:

  • Both sets of keys
  • The original books that came in the glovebox of your vehicle
  • The paperwork you received when the vehicle was inspected

Yes! We take trade-ins every day. Click here to get a Kelly Blue Book® estimate of what your trade-in is worth. Keep in mind that you will have to bring the vehicle in to be inspected in person.

Yes! Please contact our Assistant Wholesale Manager Mackenzie George to coordinate an inspection.

We take stellar service very seriously. In fact, our Service team’s sole mission is to make every visit a smooth and seamless experience. From the moment a customer calls for an appointment or a vehicle enters our dealership to final pickup — our Service department works much like a well-oiled machine.

Here’s why you should service your vehicle with us:

  • South Florida’s largest team of factory-trained technicians with the most extensive training and experience in the marketplace
  • State-of-the-art, air-conditioned repair facility with the factories’ latest technical support, special tools and proprietary diagnostic technology
  • We only use factory-authorized parts
  • We make sure to maintain your vehicle in accordance with each Manufacturer’s recommend service schedule throughout the life of your vehicle. We receive this information first-hand from each manufacturer, so often times we know that a service, recall or upgrade must be performed before you do.
  • VIP shuttle service and an extensive fleet of brand new loaner vehicles (available with an appointment)
  • We can arrange for pick up and drop off of your vehicle at your home or office or anywhere that is convenient for you
  • Complimentary car wash with every service
  • Express checkout service with the ability to pay for your service in advance via text or email
  • The convenience of service on Saturday from 8 a.m. to 4 p.m.
  • VIP shuttle service and an extensive fleet of brand new loaner vehicles
  • Easy appointment process via our app, by phone 305-444-1111 or online with next-day appointments available

Details such as comfortable customer lounge and ease of doing business further define THE COLLECTION’s exceptional commitment to all of our clients. If your automobile requires immediate attention please click here to setup an appointment or if you prefer to speak to a live service representative, please call us directly at 305-444-1111.

Below is a link to owner guides provided by each brand we retail. Please note that you will need your VIN number to access the online Owner’s Manuals:

Audi
Porsche
Jaguar
Maserati
Aston Martin
McLaren
Alfa Romeo

Below are the dedicated phone numbers for each manufacturer’s Roadside Assistance Hotline:

Yes! Your service advisor can send you a payment link via text or email in order to make for a more seamless experience. We are partnered with an industry-certified provider powered by 3D-Secure, so your transaction is completely safe and secure.

Here’s what you will need to know:

  • Once you receive the payment link, please click on the the Pay Now button below to make a payment and expedite your pick-up
  • Please note that you will need:
           – The billing address/zip code on file with the issuing bank
           – The Security Code
           – The expiration Date
  • You will receive a receipt once payment is complete
  • For security purposes, this link expires in 24 hours

Yes! We are happy to arrange for a flatbed to pick up your vehicle and bring it in for major services needed.

Yes! We gladly provide complimentary shuttle service within a 10 mile radius. This means we can give you a lift to work, or back home while your car is being serviced, and we can bring you back to THE COLLECTION as needed. Click this Google Maps link to see if you fall within the 10 mile radius.

It would be our pleasure to service your car while you travel and we will also provide you with transportation to and from THE COLLECTION to Miami International Airport. We will also make arrangements to deliver the car to your home when complete.

If you purchased your vehicle at THE COLLECTION (or from franchised dealer) and made an appointment for a service that takes more than two hours, you are eligible for a complimentary loaner. Here are a few things to keep in mind:

  • Please be sure to see a representative when you return the loaner as that car will be checked-in and you will be given a receipt.
  • Once notified that your service is complete, your loaner vehicle must be returned by 7:30 p.m. that day or by 9:00 a.m. the next morning. Rentals charges in the amount of $100.00 per day thereafter will be charged to your account.
  • Please remember to return your loaner with the same amount of fuel as your received it. Otherwise, refueling charges of $8.00 per gallon will be charged to your account.
  • We ask that your courtesy loaner remain in the tri-county area. Please do not drive more than 75 miles per day. Extra mileage will be charged to your account at the rate of $.50 per mile.
  • Smoking is not allowed in the loaner vehicles.
  • Pets are not allowed in the loaner vehicles.

Requirements:

  • Must be 21 years of age
  • Must present a valid driver’s license
  • Must provide a valid credit card and security deposit
  • Must provide proof of insurance
  • Loaner limited to one person. Must match the driver’s license and insurance presented.

Exclusions:

  • We are unable to provide you with a rental car if you purchased your vehicle from an independent dealer
  • Loaners are not provided for the following services:
  •        – Body Repairs

           – Insurance Repairs

           – Repairs taking less than 2 hours

As is customary with rental cars, we are required to place an authorization hold on your credit card to protect against damages. Holds range from $500-$1000 depending on the vehicle you drive. Please check with your financial institution directly regarding the length of time the hold is in effect. Typically, credit cards are released within 3-5 days, while debit cards holds are usually released within 2-3 weeks.

We relish the opportunity to host you in our lounge, where you can enjoy:

  • Gourmet food and beverage at B Bistro + Bakery , including made-to-offer coffee drinks by Illy®
  • On-site concierge team with full menu of services at your disposal
  • Complimentary Wi-Fi access
  • Complimentary iPads available in the lobby for your use while you wait
  • Complimentary chargers for your mobile devices and tablets
  • On-site accessories boutique

We respectfully ask that you retrieve your vehicle one hour before closing. Below is a list of pick up times…

  • Monday – Friday 7 p.m.
  • Saturday 3 p.m.
  • Sunday Closed

Yes! We offer complimentary car washes on Saturdays, by appointment, for individuals who purchased their vehicle from us. Additionally, we offer a complete detail for the price of $199.95. Please schedule an appointment to have your vehicle washed or detailed.

Yes! We will gladly ship worldwide. Please contact a Parts Specialist direct for details.

If you still haven’t found what you are looking for, please contact one of our ambassadors today at 305.444.5555 to get answers to any questions you may have. Or, contact a Manager for brand-specific questions:

Audi: Alex Polo | 305.476.2051
Porsche: Jose Yunen | 305.476.2014
Jaguar: Nelson Velez | 305.476.4030
Ferrari: Alex Akbarin | 305.476.3049
Maserati/Alfa Romeo: Junior Ravelo | 305.476.7302
Aston Martin/McLaren: Eddie Gonzalez | 305.476.2032
Pre-Owned: William Peña | 305.476.3050